Privacy policy
Published: 01.04.2024
Comes into force: 01.04.2024
The website of TM FoodEx (foodexhub.com.ua) is owned and operated by the individual entrepreneur Sergey Vladimirovich Kotenko (hereinafter referred to as “FoodEx”).
We are very responsible for the security of personal data of our customers (Potential Buyers, Buyers, as well as other persons who have contacted FoodEx). In this regard, FoodEx has developed this privacy policy (hereinafter referred to as the “Policy”), the purpose of which is to inform you about the procedure for collecting, storing and processing personal data and information provided by you through our Website.
We control how your personal data is collected and determine the purposes for which personal data is used by FoodEx. We are the data controller for the purposes of the EU General Data Protection Regulation 2016/679 (EU General Data Protection Regulation, hereinafter “GDPR”) and other applicable data protection legislation, as well as the “Personal Data Owner” within the meaning of the Law of Ukraine “On Personal Data Protection” dated 01.06.2010 No. 2297-VI.
We process your personal data only if one of the conditions specified in Article 6 of the GDPR is met, including, but not limited to:
You have agreed to the processing of personal data;
processing is necessary for the purpose of concluding with you and/or fulfilling the terms of the Agreement of public offer for the sale of the Goods remotely, i.e. through the online store or providing you with additional services;
such processing is required by the laws of the countries with whose residents we cooperate in organizing specialized events, exhibitions, conferences, etc.
We may update this Privacy Policy from time to time, including if required by applicable law. Therefore, we ask you to visit the FoodEx Website to ensure that you have the most up-to-date information.
Basic concepts (terms)
Personal data is any information of a personal nature that allows a third party to identify an individual (data subject).
An identifiable individual is a natural person who can be directly or indirectly identified, in particular, by reference to a specific identifier (name, surname, document number, other identifier) or by analyzing several elements of the physical, genetic, psychological, economic, cultural or other identity of the individual.
Personal data subject is a natural person to whom personal data relates and who can be identified or has already been identified by this personal data.
A personal data controller is a natural or legal person who determines the purposes and means for processing personal data and is primarily responsible for their processing. The controller of personal data is the “owner of personal data” in the terminology of Ukrainian law.
A personal data processor is an individual or legal entity that processes personal data for the controller on the basis of instructions (directions, orders) of the controller. A personal data processor is a “personal data manager” in the terminology of Ukrainian law.
Processing of personal data is any operation or set of operations performed with personal data or personal data sets with or without the use of automatic procedures, such as collection, recording, systematization, structuring, storage, modification, ordering, viewing, use, distribution or any other type of access to third parties, including employees of the controller or processor of personal data, as well as deletion.
Legislation governing the processing of personal data
Your personal data is processed in accordance with the requirements of the Law of Ukraine “On Personal Data Protection”. The processing of personal data of customers located in the EU or who are EU citizens is governed, in particular, by the EU General Data Protection Regulation 2016/679 (the “GDPR”). In addition, the laws of the countries with whose residents we have business partnerships may impose additional requirements.
Scope of this Policy
This Policy applies to “personal data and information” collected by us through our Website. “Personal data and information” includes, but is not limited to, data that personally identifies you, either alone or in combination with other information available to us. Examples of personal data include, but are not limited to, your name, location, telephone number, e-mail address, IP address and other information that you may provide when you use our Website.
By using the FoodEx Website and giving your express consent to the processing of personal data, you accept the practices described in this Policy. If you do not agree to this Policy, please do not use the FoodEx Website.
Personal data and information collected through our Website
Personal identification information (personal data) means information that allows us to know specifically who you are. Personal information is required when ordering goods/services, registering an account, etc. In particular, but not exclusively, this information may include your name, surname, age, gender, address (both legal and actual), email address, telephone number, information about your physical condition, height, weight, the presence of chronic diseases, a special condition (such as pregnancy, breastfeeding), allergies, food intolerance, taking medicines, etc. This information may be stored in our databases in connection with past or current cooperation with you or due to the fact that, in our opinion, you may be interested in receiving materials from us about our activities and services. This allows us to more effectively manage our relationships, improve our goods and services offered to you, and target materials that we can send to you, according to interests.
Non-personally identifiable information means information of a purely statistical nature, which in itself does not identify specific individuals or legal entities, and which depends on your visits to our Website For example, this information may include an IP address, from which you access the Internet, the date and time of access, as well as the address of the website from which you have linked directly to our Website. This information is used in a summary form to increase the usefulness and attractiveness of the Website for users.
Using special functions and password-protected sections
Our Website may contain special features and password-protected sections. When registering to use special functions or password-protected sections, you may need your consent to special conditions governing your use of special functions or password-protected sections. In these cases, your direct consent to special conditions will be requested, for example, in the form of marking a field or clicking on a button confirming the acceptance of a user agreement – “I agree.”
Цілі обробки персональних даних :
FoodEx sells products/provides services aimed at improving overall health, fitness and well-being. We need your personal data so that we and our Partners can provide you with high-quality and safe provision of services/sale of goods, in particular:
optimal selection of the appropriate Healthy Eating Program; effective customer service; providing you with special offers and other information that, in our opinion, may be of interest to you; a better understanding of your needs and interests;
improvement of our goods and services;
improvement of our marketing and promotional activities.
We ask you to provide only those personal data that are necessary to provide the service of your choice, receive an newsletter or respond to your special request/claim. At the same time, if you decide to provide us with additional personal data, we will also be able to process them with the necessary level of protection.
Time of processing (storage) of personal data
We will not store your data longer than necessary to fulfill the purpose for which it is processed, or to comply with statutory requirements.
To determine the appropriate retention period, we determine the nature and category of personal data, the purposes for which we process it, and whether we can achieve these purposes through other means.
As a general rule, the time limit for processing personal data in FoodEx is 2555 days from the date of filing tax reports for the period in which the relevant transaction took place. The specified processing time corresponds to the provisions of the Tax Code of Ukraine regarding the terms of storage of documents related to the accrual and payment of taxes and fees.
We must also take into account the periods for which we may need to retain your personal data in order to comply with our legal obligations to you or regulatory authorities.
Cookies and similar technologies
We use cookies and other web tracking technologies to collect information and support certain functions of our Sokies Website and other tracking technologies we use, in particular, to improve the quality and efficiency of our services.
Cookies are small files sent by websites to the browser and stored in the user’s terminal (this can be a computer, mobile device, tablet or any other device). They play an important role in the provision of information society services. In addition, they provide websites with the ability to store and receive information about users or their equipment, sites that users visit and, depending on the information received, can be used to identify the user and improve the proposed service.
Our sokies files do not in themselves identify an individual user, but only identify the computer or mobile device you are using.
FoodEx uses only those cookies that are necessary and important to enable you to browse our Website freely. FoodEx also uses cookies for other purposes, such as:
Understand user behavior and analyze information for statistical purposes.
Improve security and prevent fraudulent activities. Improve the speed of the Website/
Save settings related to the language and cities from which Users access the Platform.
Improve the experience of using the Website/users.
Cookies allow you to take advantage of many important features of the Website/.
Our Website/may contain links to other websites. It should be noted that FoodEx does not control cookies used by external websites. More information about third party cookies is contained in their own cookie policy.
If you use the Website/FoodEx, this means that you agree that FoodEx places cookies on your computers or devices for the purposes specified in this document.
If you do not want to receive cookies, you can configure your browser to reject these files. In addition, you can also delete our cookies after leaving our Website/. Although you are not required to download our cookies when you visit our Website//, if you have configured to reject cookies in your browser, you will not be able to use all the functions of our Website/.
We can also send you push messages, Viber, WhatsApp and other messages using various OTT applications, SMS messages, messages of a different type/medium of transmission in order to inform you about various promotions, programs, etc.
Sharing your personal information with FoodEx We share personal information with companies and organizations that provide services on our behalf, such as companies that provide support services to us, or Partners that help us provide our services. These third parties, by virtue of confidentiality agreements, are obliged to use the personal information to which we share with them solely for the provision of services using commercially sound privacy and security measures
Your personal information.
We share personal information collected through our Website with FoodEx employees – individuals who are processors of personal data.
Your personal information may be transferred to companies that have acquired the corporate rights or assets of FoodEx, or one of our businesses, for example, as a result of a sale, merger, reorganization or liquidation. In the event of such a transition of control, the company uses your personal information, taking into account the real policy and your privacy preferences declared to us.
We have the right to disclose personal data when we believe in good faith that the disclosure complies with the law, according to a court order or a decision of another law enforcement agency. We also have the right to disclose personal information to prevent or investigate possible crimes, including fraud or theft of personal data, to enforce or apply our terms of use of online resources or other agreements, as well as to protect our own rights or property or property rights or the security of our users or other persons.
We have the right to share demographic or survey information with third parties, but such information will have an anonymous form and does not contain any personal data and information. Aggregate information that we share may include anonymous information that is collected through the use of cookies and other similar tracking technologies, as described in the section “Cookies and similar technologies.”
General recommendations
We respect your right to choose how we collect, use and disclose your personal information. We also provide an “unsubscribe” link in news or promotional emails so that you can inform us that you do not wish to receive such correspondence from us in the future.
Direct marketing
Before we use your personal data for direct marketing purposes (or authorize our business units to do so), we will provide you with the opportunity to opt-in or opt-out of such use of your information. You can exclude yourself from our direct marketing mailings at any time by sending an email or written notice to the Data Privacy Officer. Please provide your full name, address and e-mail address and phone number if you opt out of SMS notification, so that we can find you in our mailing lists. Once we receive the required information, we will remove you from our mailing lists. Please allow us sufficient time to fulfill your request.
The procedure for accessing, updating or correcting your personal information When you create an account or personal profile on our Website
You will be able to access or update some or all of your information on the account or profile settings page.
Rights of personal data subjects The rights of personal data subjects in accordance with the legislation of Ukraine
-to know about the sources of collection, location of their personal data, purposes of their processing, location or place of residence (stay) of the owner or manager of personal data or to give a corresponding order to obtain this information to their authorized persons, except in cases established by law;
-receive information about the conditions for granting access to personal data, including information about third parties to whom their personal data is provided;
-to access their personal data;
-receive, no later than thirty calendar days from the date of receipt of the request, except in cases provided for by law, a response on whether his or her personal data is processed, as well as receive the content of such personal data;
-submit a motivated request to the personal data controller with an objection to the processing of their personal data;
-to submit a reasoned request to change or destroy their personal data by any owner and manager of personal data, if this data is processed illegally or is unreliable;
-to protect their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision, as well as to protect against the provision of information that is inaccurate or defamatory of the honor, dignity and business reputation of an individual;
-File complaints about the processing of your personal data with the Ukrainian Parliament Commissioner for Human Rights or a court;
-Apply legal remedies in case of violation of the legislation on personal data protection;
-to make reservations about the restriction of the right to process their personal data when giving consent;
-Withdraw consent to the processing of personal data;
-Know the mechanism of automatic processing of personal data;
-protection against an automated decision that has legal consequences for them.
Other rights of personal data subjects in accordance with the GDPR
-The right to information;
-The right to rectification of data about you;
-Withdrawal of consent to the processing of personal data and the right to be forgotten;
Protection of personal information by FoodEx
We maintain a comprehensive data security program, including commercially reasonable administrative, physical and technological security measures, to protect your personal information from unauthorized access, use, unauthorized or accidental destruction, alteration or disclosure. Although we take commercially reasonable precautions to ensure the level of security, we cannot guarantee the absolute security of information provided over the Internet or stored in our databases against criminal interference by third parties (hacker attacks).
Contractual data on issues related to the privacy policy:
If you have any questions about this Policy or our privacy practices, please send an email or written notice to the Data Privacy Officer
For correspondence: 30 Kolektorna St., Kyiv tel.: +380981121338
E-mail: info@foodexhub.com.ua
Responsible person: S. Kotenko.
