Health food store in Kyiv
It is difficult to find a healthy food store in Kyiv with an office schedule. It's not a surprise, sometimes time or circumstan...
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Healthy eating experts from Servis FoodEx regularly share their secrets and give useful advice to readers in the Nutrition section of our blog.
All articles (29)
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Is it possible to change the nutrition program?
Yes, you can switch to another program. The remaining payment will be recalculated based on the new price. Our manager will help you with the choice. https://foodexhub.com.ua/promo
Will I eat the same meals?
In our nutrition programs, the daily meals are not repeated for 22 days. If your program lasts longer than 22 days, some meals may be repeated.
Is it possible to order a one-day menu without breakfast, lunch or dinner?
We still offer a full balanced diet for the day, which includes 4 or 5 meals. Please discuss your preference directly with our Client Care Manager for a possible adaptation of the diet.
Will the Individualized Nutrition Program prepare exactly the dishes I want?
An individual nutrition program from FOODEX is the adaptation of one of our programs to the needs of the client (product allergy, intolerance, doctor's recommendations) by excluding a list of products from the diet. in total, we have more than 20 programs, all of which are developed by a nutritionist-endocrinologist and have the best balance of the dietary intake. So we will definitely find a flexible solution together.
What should I do if I have allergies / doctor's prescriptions / dislike certain foods?
Be sure to let your Customer Care Manager know if you have a food allergy, food intolerance, or simply dislike a particular product. We will remove it from your menu as part of an individualized program.
How do I choose a nutrition program?
FOODEX nutrition programs differ in purpose and calorie content. We have programs for weight loss, weight gain, balanced nutrition, and diet according to a doctor's prescription or health condition. A customer care manager will help you choose the right nutrition program.
Do you have any discounts?
We have an extensive loyalty program. Follow the link to learn more.
What exactly do your rations look like and what do I get in return?
Every day you will receive a ration in a thermal bag or a bag (of your choice). Along with the food for the day, you will receive a menu insert with the name of the dishes, the list of products used, the amount of BJV for each dish separately and the total for the day; disposable cutlery, salt and napkins.
Is it possible to reheat meals in the containers that come with the meals?
Our food containers can be reheated in the microwave after removing the top transparent film or in the oven at temperatures up to 90 degrees or placed in suitable dishes as desired.
Your food trays are plastic. How do I dispose of them properly?
We take plastic containers from our dishes for recycling. You can also return them yourself. You can find out how to do this here: https://foodexhub.com.ua/blog/foodex-zabiraye-na-pereroblennya-svij-plastikovij-posud
How long can I place an order for?
An order can be placed for any period, starting from 1 day. But keep in mind that when ordering for a longer period, the price per meal will be more favorable.
Is it possible to "freeze" your nutrition program?
Yes, you can suspend the delivery of meals and resume it at any time convenient for you. We understand how dynamic and unpredictable modern life is, so we will be happy to meet your needs and optimize the delivery schedule. But keep in mind that to cancel the delivery for tomorrow, you should notify the manager of your decision before 11 am of the current day.
What cities do you operate in?
Delivery is available for free in Kyiv and Lviv, as well as in some suburbs of Kyiv and Lviv. We advise you to check with your customer care manager what the cost of delivery to your address in the suburbs will be (the manager will provide the exact names).
What should I do if I can't pick up my order?
We have until 11:00 of the current day to cancel the delivery for tomorrow. Or contact our customer care manager and he will help you find the best solution.
What is the delivery time?
Delivery is carried out in the morning from 6:00 to 10:00 in the range of 1 hour (for example, from 7:30 to 8:30). If you need to deliver a meal within a more precise 15-minute time frame, you can use the "precise delivery" option. The cost of the precise delivery service is 100 UAH.
Наскільки завчасно треба оформлювати доставку раціону?
To order a ration for the next day, you need to place an order with our manager or on our website before 11.00 a.m. the previous day. Orders placed after 11.00 can be delivered the next day.
How often do you deliver meals?
Delivery of the daily ration is carried out once a day every morning from 6 to 10:00 am in a time range (for example, from 7:30 to 8:30 am). Delivery at the exact time (within 15 minutes) is paid separately in the amount of 100 UAH.
How much does delivery cost?
Delivery of FOODEX rations in Kyiv and Lviv is free of charge. The cost of delivery in the suburbs of Kyiv and Lviv is specified individually by the client manager and depends on the address.The cost of delivery of Smart-lunch in Kyiv and Lviv is 60 UAH, when delivering 3 or more meals to one address, delivery is free.
How can I pay for my order?
There are several options for paying for the order: 1. when placing an order on the website using the payment system; 2. using the details provided to you by the client manager or in the order confirmation letter; 3. in cash to the courier upon receipt of the first delivery.
Can I pay by cash/card upon receipt?
Upon receipt of delivery, you can pay the courier only in cash. If you want to pay by card, the client managers will provide you with the details.
Is it possible to pay online?
Online orders can be paid for through the payment system on the website or by bank details.
Under what conditions is a refund possible?
You have the opportunity to get a refund for unused meal days. Each request is considered individually.
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